SHC Parking Map New with D.O. Location
What time should I be at the pickup location?
To ensure an on-time departure with SportsFanExpress, you should check the website for the newest departure time(s) and plan to arrive at least 30 minutes early before departure. The buses generally pull into the designated pickup locations 15 minutes before the scheduled departure time.
How will the boarding process work?
Passengers who pre-purchased tickets online will be given priority boarding at each stop. Once online ticketed passengers are loaded, cash walk up customers may purchase a ticket and board the bus granted that there are enough seats for the other pre-purchased passengers from the next stops scheduled.
What can I bring on the bus?
Passengers may bring the personal items they intend to carry into the game. Please, no onboard consumption of food or drinks and definitely no alcohol.
How long will it take to get to the stadium?
Depending upon your pickup location time and assuming clear road conditions, the bus will arrive to the stadium between 1 to 1.5 hours before kickoff for each game.
Are restrooms provided on the bus?
Are there any stops on the way?
Depending on the pickup location you have chosen, most likely there will be multiple stops along the route on the way to the stadium.
Where will the buses park at the stadium?
49ERS: We will be parking the buses in the bus parking area of the parking lot. They will be secured all day in the same location so finding them after the game will be no problem.
CHARGERS: We will be dropping off passengers at Gate F. From the drop off to the Stadium is approx. 5 minutes of walking. Buses will be in the same area for departure after the game. Drop Off Area MAP
Can I leave any items on the bus during the event?
Passengers may not be on the same bus on the return trip, please do not leave any items on the bus during the event.
Who can I contact if I have any questions?
Email your questions to email@example.com or call us toll free at 855-GO-FANBUS. On game day, contact our dispatch at 800-781-4699 and press 5.
Are these tickets refundable?
Tickets are not refundable and credit will not be issued for unused portions of the trip.
What if I need wheelchair assistance?
Contact SportsFanExpress at 855-GO-FANBUS prior to the event to arrange for wheelchair accommodation.
Can my child go by themselves?
No child under 16 will be allowed to travel without a guardian over the age of 18.
Are there Senior or Child discounts?
There is only one ticket price per seat that applies for all ages.
Can I just put my small child on my lap?
Children under 2 years of age may accompany their caregiver free of charge but must sit on their caregiver’s lap.
Can we pay cash at the pick up location?
Tickets for SportsFan Express are available for purchase in advance through the ticketing website and cash purchases will be allowed at the pick up location for a $5 increase over the online ticket pricing. Drivers do not carry change. The exact amount owed is required when paying in cash.
What if I miss the bus?
Each departing and returning route has only one departure time so it is important that you do not miss the bus. If you do miss the bus you will be responsible for your own transportation back to and from the final location.
What time do the buses leave the stadium?
Buses begin boarding as soon as the game ends. The buses will depart approximately 30 minutes after the end of the game. If you miss the bus, you are responsible for finding your own way back.
How will I know which bus to take back to my pickup location?
The driver and the bus that you departed from at the game will be the same bus you will be leaving on heading home. If you have any questions about the bus and route returning please ask your driver. They will be happy to confirm.
What if I am looking for the bus or I am looking for a arrival ETA?
Please feel free to call (888) 383-8109 ext. 2007 to locate your bus. When calling in please let the operator know what game it is for and the pickup location. Our staff will be happy to help you.